Customer Care
Contact Information
Need help with your order, product choice, shipping update, return, or after-purchase support? Our customer care team is here to help.
We’re Here to Help
Ease & Relief is an online beauty and wellness store. We support customers with order questions, product enquiries, shipping updates, returns, refunds, and general store enquiries.
For the fastest support, please include your order number and the email address used at checkout when contacting us.
Email Support
Email: support@easeandrelief.com
For order help, please include your order number, checkout email, and a clear description of your enquiry.
Business Hours
Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST
We aim to respond within 24–48 hours. Weekend and public holiday enquiries may take a little longer.
Order & Shipping Support
Need help tracking an order or checking delivery progress? Please visit our Track My Order page or contact us by email.
You can also review our Shipping Policy for delivery timeframes and shipping information.
Returns, Refunds & Product Issues
For returns or refund questions, please review our Refund Policy and 30-Day Guarantee.
If your enquiry is about a damaged, incorrect, or missing item, please include clear photos where possible so we can review the issue quickly.
Helpful Store Pages
For clear shopping information, please visit the pages below:
Where Beauty Feels Better.
Our customer care team is here to help with order questions, product support, shipping updates, returns, refunds, and general enquiries.
Email: support@easeandrelief.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST
Response time: We aim to respond within 24–48 hours.
Ease & Relief is based in Australia. Additional business and legal information is available on our Legal Notice page.
