Processing Time

All orders are processed within 1–3 business days after payment confirmation.

You will receive an order confirmation email once your order has been placed, followed by a shipping confirmation email with tracking details once your order has been dispatched.

Please note that orders are not processed or shipped on weekends or public holidays.

Order Confirmation

After placing your order, you will receive an order confirmation email with your order details.

Please review your shipping address carefully and contact us as soon as possible if anything needs to be corrected.

Shipping Timeframes

Standard delivery timeframes are 5–14 business days from the date of shipment.

Depending on product availability and fulfilment location, items in the same order may be shipped separately. If this happens, you may receive more than one tracking update. This is normal and does not affect your shipping cost.

Please note that delivery timeframes are estimates and are not guaranteed. Occasional delays may occur due to carrier volume, customs processing, weather conditions, or other circumstances outside our control.

Free Shipping

We offer free standard shipping on all orders. Your order will be shipped with tracking, and there are no hidden shipping fees added at checkout.

If your order contains multiple items, they may arrive separately depending on fulfilment location and product availability, but your shipping remains free.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow 2–5 business days for tracking information to update in the carrier’s system after dispatch.

If your tracking has not updated after 5 business days, please contact us at support@easeandrelief.com and our team will look into it for you.

International Shipping

We ship to most countries worldwide.

International customers are responsible for any customs duties, import taxes, or fees charged by their country upon delivery. These charges are outside our control and are not included in your order total or shipping cost.

Please check with your local customs office before placing your order if you are unsure about possible import charges.

Delays & Lost Packages

While we always aim to meet our delivery estimates, shipping times can occasionally be affected by factors outside our control, including customs processing, weather events, carrier delays, or high-volume periods.

If your order has not arrived within 21 business days of your shipping confirmation, please contact us at support@easeandrelief.com with your order number and our team will help resolve the situation promptly.

Wrong Address

Please make sure your shipping address is correct before completing your order. Ease & Relief cannot be held responsible for orders delivered to an incorrectly entered address.

If you notice an error immediately after placing your order, please contact us at support@easeandrelief.com as soon as possible. We will do our best to update your address before your order is dispatched.