30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, your item should be unused, in the same condition that you received it, and in its original packaging where applicable.

Some products may have specific hygiene, safety, or usage requirements. If you are unsure whether your item is eligible, please contact us at support@easeandrelief.com.

How to Start a Return

To start a return, please contact us at support@easeandrelief.com with your order number, the email address used at checkout, and the reason for your request.

Our team will review your request and provide return instructions where eligible. Items sent back without first contacting us may not be accepted.

Before You Send Anything Back

Please do not send items back without first contacting our customer care team. We will confirm whether your item is eligible and provide the correct return instructions where applicable.

Items returned without approval or sent to the wrong address may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@easeandrelief.com.

To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging. Our team will review the issue and help arrange a replacement, refund, or suitable solution where eligible.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty, wellness, and personal care products may not be eligible for return unless they are faulty, damaged, incorrect, or covered by our satisfaction guarantee.

Gift cards and items clearly marked as “Final Sale” cannot be returned unless they arrive damaged, defective, or incorrect.

Sale Items & Promotional Offers

Items purchased during promotional offers, bundle deals, or limited-time sales are still covered by our 30-day return policy, provided they meet the return eligibility requirements above.

Final sale items, if any, will be clearly marked as “Final Sale” on the product page before purchase.

Return Shipping

Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Please contact us before returning your item so our team can confirm the correct return address and process.

Refunds

Once your return has been received and reviewed, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please note that your bank or payment provider may take additional time to post the refund to your account.

Exchanges

Exchanges may be available depending on the product and stock availability. Please contact us at support@easeandrelief.com and our team will help you with the best available option.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to help before your order is processed or dispatched.

Once an order has been shipped, we may not be able to cancel or change it.

European Union Customers

If your order is being shipped to the European Union, you may have additional cancellation or return rights under applicable consumer laws. These rights may not apply to certain sealed goods that are not suitable for return for health or hygiene reasons once opened.